Delete your account

This page explains how to ask for your Adinci account, and the data linked to it, to be deleted. It applies to the Adinci app for Android and to adinci.com, operated by Aladin Ezzine.

How to ask

Send an email to [email protected] from the email address of your Adinci account, with the subject “Delete my account”.
If you can no longer use that address, write from another one and give us the email address and phone number of the account. We check that the account is yours before deleting anything.
We confirm your request by email and delete the account within 30 days.

You do not need the app installed to ask. A “Delete my account” button inside the app is coming.

Before you ask: any coins left on your account are lost when the account is deleted. Withdraw them first.

What we delete

Your profile: name, email address, phone number, age, gender, city, country and photo, and your sign-in details.
Your location history: your zone visits and location checks.
Your chat messages, your support requests and their attachments.
The images and videos you uploaded.
Your app installation identifier.
For distributors: your shop sign and your application details.

What we keep, and for how long

Records of money movements (deposits, withdrawals, purchases, rewards and voucher redemptions), without your name or contact details, for as long as accounting law requires.
Statistics that zone owners and advertisers already see remain as anonymous numbers.

Questions

Write to [email protected]. Our privacy policy explains what we collect and why: adinci.com/privacy.